Wills And Probate Testimonials

The kindness of Miss Tranter.

Personal service from Phoebe Tranter who was always accessible when required.

The interview given by Andrea Jones was very helpful and easy to understand.

Very approachable and helpful via telephone as well as at meetings. Service was excellent and very thorough.

Christian’s manner was excellent, pitched him self perfectly and very professional. I honestly believe the service to be exceptional.

Dealing with a pleasant person, excellent all round service from Phoebe Tranter.

Staff very welcoming and pleasant. Solicitor was very easy to talk to and helpful.

I found Andrea Jones extremely helpful, she explained everything very clearly, the service was excellent.

May I offer my thanks to Andrea Jones for her personal service and her helpful and understanding manner.

My thanks to all involved for excellent service and follow up.

Phoebe Tranter, I would recommend. Nice manner, easy to deal with, explained things well.

Professional and personable staff, I felt like an individual. A caring service with good advice, knowledge and awareness of myself and family’s situation. Thank you Christian.

Everyone was pleasant and helpful.

The helpfulness of Phoebe.

Remembering to treat client’s with respect whilst remaining friendly.

Mrs Jones, clear and detailed explanations of the procedures and full answers to any queries. Impressive!

Andrea Jones lovely lady, very kind and helpful.

Andrea Jones was very pleasant and explained clearly any information I asked.

Everyone was so nice and helpful.

Friendly and polite, explained things clearly.

I’ve not had this experience before, but I thought all the advice given to me was very honest.

Service was excellent all the way through.

Vicky was very open and honest, and explained all I needed.

Vicky was very pleasant, helpful and professional.

Andrea made me feel confident that my Will would be correctly done.

I was put at ease straightaway, after Christian Jenkins introduced himself and everything went smoothly.

Courteous and professional.

Phoebe was very responsive in a quick fashion.

Staff very friendly.

Christian made me feel very comfortable and explained everything clearly.

Phoebe gave a really personal efficient service, very personable.

The compassion shown by Phoebe in her dealings with us.

Very polite experienced staff, put you at ease.

The customer care.

Andrea was very helpful and easy to talk to.

Andrea gave us excellent advice and has also been very supportive.

Always pleasantly efficient and prompt.

Very professional yet very approachable service.

The way in which Christian Jenkins treated me was excellent. He has a great personality.

 “We were very pleased with Mr Jenkins, he explained everything to us.”

We were very pleased with Mr Jenkins, he explained everything to us.

 Everything was explained so it was easy to understand.

Vicky’s friendly and welcoming nature. Many thanks, we will use you for all our legal matters.

It felt personal to my needs.

The advice provided by Victoria Jones prior to finalising our Wills.

I was not rushed and I was listened to.

Very helpful and kind.

Phoebe Tranter’s sympathetic and understanding approach made a potentially difficult situation manageable.

Thank you. 

We were impressed with Andrea’s friendliness and efficiency. She made it an easy undertaking.

My Solicitor made me feel welcome and was so obliging, that put me at ease straight away.

Solicitor was very courteous, listened to my concerns and was very helpful.

We were made to feel welcome from the first moment we entered the office. Thank you for your outstanding service.

Very professional and personal service given. I am very satisfied.

A friendly lady Solicitor.

Andrea’s sympathetic approach to the situation was appreciated. 

Andrea Jones was very approachable and explained things well.

The service and support given by Vicky, she was amazingly patient and kind. It was a privilege to work with her and would recommend her to friends and family. Great service, keep up the good work. Thank you.

Thanks to Phoebe and the staff for your hard work.

Friendly service.

Friendly and knowledgeable receptionist who made me a hot drink whilst I was waiting. I felt this ‘lightened the touch’ and made the meetings more enjoyable.

I was made to feel at ease. 

We received clear explanations of the matter in hand and voicemail messages were always acknowledged. 

Good service and very friendly atmosphere.

 Service well done.

The staff were very good.

Phoebe was a star! Thank you. 

Easy to deal with and local.

Staff explained information with clarity.

Whilst being very professional, Vicky was also personable which made me feel comfortable. She was helpful in helping me understand the legal implications.

Christian’s communication skills were excellent, he put us both at ease. 

Professional and friendly service by Andrea Jones, competently administered. Thank you. 

 I didn’t feel like I was being rushed. We dealt with a very pleasant lady and the receptionist was also very pleasant and helpful. 

I was made to feel comfortable. Nice, friendly advice from Christian, he was most helpful.

 Everything was explained and easy to understand. I was made to feel at ease and speak freely one to one.

You’re nice people, thank you.

Very caring and made me feel comfortable in understanding what was going on with my Will.

 Phoebe Tranter is a very pleasant person.

Christian Jenkins was very approachable and is highly recommended. The service was brilliant.

I felt very comfortable with Vicky and able to ask questions, the whole process was easier than I thought it would be. I’m glad I used Lawson-West again. The lady on reception was lovely too!

We were very satisfied.

I felt that my individual needs were important and respected.

You understood our requirements and put them into practise with no errors.

Very prompt to reply to email enquiries.

You listened, were understanding and had empathy at a difficult time. 

I would like to say thank you for an excellent service. 

The level of detail made the service special.

Convenience of using the Wigston office.

Everyone was polite and helpful.

Friendly and helpful.

Very understanding service - excellent.

A helpful and pleasant experience.

Polite and happy to explain / answer questions.

Very helpful and prompt service.

Friendly staff and everything was explained very well to us.

Excellent, polite and knowledgeable.

We found the lady who dealt with us very helpful.

I like that the service was face to face and that the offices are accessible. I am very pleased with the advice and service. All of the questions we had were discussed and answered.

The one to one consultation was excellent.

Vicky was very thorough and at the same time made me feel very comfortable.

Prompt attention and clear advice.