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Complaint Procedure & Support

 

Complaints Procedure:

 

We are committed to providing high quality legal services and client care to all our clients.

When something goes wrong, we will try to put it right but in order to do this we need to be told about it. It is therefore beneficial to encourage clients to complain when they are unhappy with an aspect of Lawson-West. This in turn will help us to improve our service and our standards in general.

In order for clients to lodge a complaint we have a clear set procedure in place. This also takes into account the Law Society’s guidance to complaints and the Legal Ombudsman’s role.

Please refer to the ‘Resolving a Complaint’ sheet in conjunction with this procedure to understand the next steps to take and how the whole process works.

 

Complaint procedure 2021

 

Useful addresses for complaint resolution purposes:

Lawson-West Solicitors Limited

4 Dominus Way

Meridian Business Park

Leicester, Leics, LE19 1RP

Tel: 0116 212 1000

Email:  hwarren@lawson-west.co.uk

www.lawson-west.co.uk

 

Solicitors Regulation Authority

The Cube, 199 Wharfside Street

Birmingham

B1 1RN

Tel: 03706062555

Email: report@sra.org.uk

www.sra.org.uk - your right to copmplain

 

Legal Ombudsman

PO Box 6806

Wolverhampton

WV1 9WJ

Tel: 0300 555 0333

Email: enquiries@legalombudsman.org.uk