Complaint Procedure & Support
We are committed to providing high quality legal services and client care to all our clients.
When something goes wrong, we will try to put it right but in order to do this we need to be told about it. It is therefore beneficial to encourage clients to complain when they are unhappy with an aspect of Lawson-West. This in turn will help us to improve our service and our standards in general.
In order for clients to lodge a complaint we have a clear set procedure in place. This also takes into account the Law Society’s guidance to complaints and the Legal Ombudsman’s role.
Please refer to the ‘Resolving a Complaint’ sheet in conjunction with this procedure to understand the next steps to take and how the whole process works.
Useful addresses for complaint resolution purposes:
Lawson-West Solicitors Limited
4 Dominus Way
Meridian Business Park
Leicester, Leics, LE19 1RP
Tel: 0116 212 1000
Solicitors Regulation Authority
The Cube, 199 Wharfside Street
www.sra.org.uk - your right to copmplain
PO Box 6806
Tel: 0300 555 0333