Paralegal, Family (formerly Conveyancing),
Lawson-West Solicitors, Leicester
"You have been outstanding and a superb ambassador for your firm. Your advice and empathetic approach in dealing with this protracted [conveyancing] sale, has been totally focussed on delivering a successful outcome. It feels like rather than 'going that extra mile’, you have run a marathon for us, with some great assistance from the Lawson-West team, in particular Shannon Biddiss, who kept the pace going for such a long time and could not have been more helpful.
Both of you were willing to listen and take time during a period of huge pandemic strain and stress for everyone. Your good humour, positive attitude and focus on action never let you down.
It was you, who finally got this over the finishing line, keeping everything clear and as straightforward as possible and always being absolutely on the ball. It has always felt throughout this difficult process that you have had our back - and that has been absolutely priceless. A sincere and heartfelt thank you from us both.
We decided to use Lawson-West for this sale because my parents had used the firm for their Wills and did such an excellent job handling Dad’s probate. We made the right choice. There is either something special in the way the firm develops their team, or we have simply been extremely fortunate twice in a row."