CORONAVIRUS:   Lawson-West is ‘Open for Business’ and here to help you with your legal needs.

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Client Care

 

Client Charter

As your Legal Partner for Life, we are committed to delivering a quality service. You can therefore expect that we will:

  • Act in your best interests, with determination and enthusiasm;
  • Clearly explain the steps in the process and what you can expect from us;
  • Be friendly and courteous, treating you with respect and dignity;
  • Be clear about likely costs, ensuring you are only billed for what you have agreed;
  • Promptly return your calls, emails and letters and carry out your work in a timely manner;
  • Provide regular updates to keep you properly informed;
  • Act with honesty and integrity, keeping your business strictly confidential;
  • Offer flexible appointments;
  • Take on-board your feedback to continually improve our ways of working.

In turn we ask that you:

  • Be honest and open with us about what you hope to achieve;
  • Pay our invoices and provide funds in accordance with agreed terms;
  • Provide us with clear information and instructions.

Above all, we will be understanding and approachable, treating you as an individual not a legal problem.

 

 

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Coronavirus: It is ‘Business As Usual’ at Lawson-West

We’ve made plans to continue to deliver the best service during the pandemic and we’re committed to helping clients over the coming weeks and months.

From time to time, we will be posting updates about our business operational response to the implications of the virus on our website and on our social media pages on Facebook, Twitter and LinkedIn.

For now, you can be assured that we are ‘Open for Business’ and here to help you with your legal needs. You can email your regular contact at Lawson-West and we will respond, alternatively, email mail@lawson-west.co.uk or continue to browse our website at www.lawson-west.co.uk for more information about our services and how to contact us.

We are driven by our commitment to help others.
We are here. For you.

Lawson-West Directors

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