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The Importance of Clear Communication – Employer to Employee

The Importance of Clear Communication – Employer to Employee

An NHS associate director was advised in 2011 that her role was at risk of redundancy. She was due to go away on a family holiday that same month so she immediately requested that no decision was made until she returned- however her employer wrote a letter that was posted to her home address just one day after she went away meaning she did not read the letter for a further two weeks. When she did she was understandably shocked and devastated.

Within the letter it outlined that she would remain employed for 12 weeks. Due to the delay in it being read, and because she knew her employers were aware of the dates of her holiday, she perceived she would still be employed up until her 50th birthday- entitling her to the maximum pension scheme available.

However, her employer argued the date the letter was issued rather than the date it was read was when the notice period commenced - making her ineligible for the top pension rate.

This lead to a six year legal battle, which saw the case go to the Court of Appeal. They rejected the case bought by the NHS trust and voted in favour of the employee, she received a pay out of £400,000.

Head of the Lawson-West Employment team, Vaishali Thakerar comments: "As an employer, employees follow the rules and procedures that you set for them. If you need expert advice on policies, procedures or employment contracts please contact my team on 0116 212 1000 / 01858 445 480."

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Coronavirus: It is ‘Business As Usual’ at Lawson-West

We’ve made plans to continue to deliver the best service during the pandemic and we’re committed to helping clients over the coming weeks and months.

From time to time, we will be posting updates about our business operational response to the implications of the virus on our website and on our social media pages on Facebook, Twitter and LinkedIn.

For now, you can be assured that we are ‘Open for Business’ and here to help you with your legal needs. You can email your regular contact at Lawson-West and we will respond, alternatively, email or continue to browse our website at for more information about our services and how to contact us.

We are driven by our commitment to help others.
We are here. For you.

Lawson-West Directors

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