Emma Keats

HR & Operations

Joined Lawson West: 2023.

Emma Keats
Assistant to Head of HR & Operations

Emma has 32 years experience in customers service, complaint handling and administrative roles during her career. She has worked in several different sectors, where she has also supported the front of house and facilities aspect of the business. She held a role in Human Resources back in 2016 where for 4 years she was part of a small shared Services team. Emma has been involved in HR, employment benefits and projects involving the Environment and Sustainability and has also gained her mental health first aider certificate. 

Emma is responsible for providing firstline administration support for The Head of HR and Operations, Hannah Warren. Emma is passionate about quality and understanding the needs to meet internal and external customer expectations. She is looking forward to working closley with Hannah, maintaining Lawson West high standards and level of service. 

Outside of work, Emma enjoys cooking an aray of cusines for family and friends, but really enjoys a good BBQ. Being a dedicated animal lover and having had a miriad of rescued pets in the past, she is now is a supporter of a local horse charity (Folls Field Frolics) where she is a regular volunteer. Emma also enjoys playing tug of war with her 9 year old rescue dog Dhillon.