Search
Menu
Search
START TYPING AND PRESS ENTER TO SEARCH

Client Satisfaction Survey

Welcome to Lawson West Solicitors’ online client feedback questionnaire. We really appreciate and welcome your honest comments about our client service levels, good or bad. Your views help us to nurture a better client experience across our departments and office locations in Leicester and Market Harborough. Thank you for giving your time to leave your views.

Client Satisfaction Survey

"*" indicates required fields

This field is for validation purposes and should be left unchanged.
Name*
Q2 - Have you used Lawson-West for more than one type of service?*
Q3 - What type of law was your most recent matter?*
Q4 - For your most recent experience, how would you rate the level of service at Lawson-West?*
Examples to assist you, but not exclusively these:
a. Client handling skills: attitude, care and attention, respect, approachability, supportiveness
b. Communication skills: understanding of how you wish to be contacted, ease of switchboard, listening skills, messaging, being available when you contacted us
c. Responsiveness: proactivity in responding to you, regular communication and contact, keeping you informed, speed of response, speed of proceedings (where we had influence)
e. Confidence: inspiring trust and confidence in our technical ability, demonstrating professionalism, providing a quality service, demonstrating consistency, exceeding your expectations
f. Fees and charges: fees as expected, payment options and procedures
We use client comments and testimonial quotes in our marketing:*
Q8 - Unless already provided, may we add your details to our marketing database for future e-communication with you?*
Q10 - Would you recommend Lawson-West Solicitors to family or friends?*

We are here to help