We guarantee that you'll be happy with our service
To give you a quality service, we have set ourselves the following standards.
- Reply to your letters within 2 working days
- Do our best to return your phone calls within the same working day
- See you promptly for appointments - if for any reason we keep you waiting for an arranged appointment for more then 10 minutes after the allotted time we will pay you 10 pounds.
- Update you as to progress every month, unless we have advised sooner
- Represent your interests with determination and enthusiasm
- Keep your business strictly confidential
- Carefully consider all your comments about our service
- Only use plain English and take time to explain legal issues
- Be happy to offer out of hours appointments.