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Client Care

 

Client Charter

As your Legal Partner for Life, we are committed to delivering a quality service. You can therefore expect that we will:

  • Act in your best interests, with determination and enthusiasm;
  • Clearly explain the steps in the process and what you can expect from us;
  • Be friendly and courteous, treating you with respect and dignity;
  • Be clear about likely costs, ensuring you are only billed for what you have agreed;
  • Promptly return your calls, emails and letters and carry out your work in a timely manner;
  • Provide regular updates to keep you properly informed;
  • Act with honesty and integrity, keeping your business strictly confidential;
  • Offer flexible appointments;
  • Take on-board your feedback to continually improve our ways of working.

In turn we ask that you:

  • Be honest and open with us about what you hope to achieve;
  • Pay our invoices and provide funds in accordance with agreed terms;
  • Provide us with clear information and instructions.

Above all, we will be understanding and approachable, treating you as an individual not a legal problem.