- Reply to your letters within 2 working days
- Do our best to return your phone calls within the same working day
- See you promptly for appointments - if for any reason we keep you waiting for an arranged appointment for more then 10 minutes after the allotted time we will pay you £10
- Update you as to progress every month, unless we have advised sooner
- Represent your interests with determination and enthusiasm
- Keep your business strictly confidential
- Carefully consider all your comments about our service
- Only use plain English and take time to explain legal issues
-
Above all, we’ll be understanding and approachable - we’ll treat you as an individual not as a legal problem.
