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Commercial Client Charter

As our client, you are the most important person in our relationship. To give you a quality service at all times, we have set ourselves the following standards:-

We will:

  • Reply to your letters, emails and phone calls within 24 hours
  • Be on time for appointments
  • Keep you regularly informed
  • Represent your interests with determination and enthusiasm
  • Keep your business strictly confidential
  • Carefully consider all your comments about our service
  • Only use plain English and take time to explain legal issues
  • Offer out of hours appointments or meet you at your place of business or home.

Above all we'll be understanding and approachable.

If at any time you're unhappy with our service, or feel we could improve it further, please let us know.